Zoome

Zoome Casino Review

4.99

up to $2,500

+250 Free Spins

Last updated:
T&C Apply
Pros
  • Instant 24/7 real-time support
  • The VIP and Loyalty programs are provided
  • Responsible gambling tools
  • A lot of generous bonuses and tournaments
Cons
  • The website takes time to load
  • A few payment methods

The Zoome Casino was established in 2022 and is owned by Dama N.V. Group. The casino offers its players more than 4,000 exciting games from 60+ different creators. Zoome also provides users with a lot of attractive features, like tournaments which are constantly updated, several responsible gambling tools, and a lot of good bonuses. In order to provide a good-quality review, the BetPokies team completed the casino’s registration process, checked out the offered pokies and bonuses, considered their usability, completed the withdrawal process, and even tested their support features to see if the relatively new platform is reliable enough to be accepted by the Australian gambling community.

Bonuses in the Zoome Casino: Welcome Offers, Reload Promotions, Cashback

In the Zoome Casino there are a lot of bonuses to choose from. First of all, there’s a great welcome pack for your first 3 deposits, as well as high-roller offers. Also, you can receive weekly cashback and take advantage of other reload promotions. Moreover, from time to time temporary offers and challenges appear. Mostly, they are dedicated to different festive occasions throughout the year. So, let’s deep in and learn all of the details!

Welcome Pack: up to $2,500 + 250 Free Spins in 3 Bonuses

Welcome Pack Deposit Match Bonus Free Spins Bonus Code*
1st Deposit 100% up to $1,000 100 Free Spins
2nd Deposit 50% up to $1,000 50 Free Spins
3rd Deposit 100% up to $500 100 Free Spins

* no bonus code needed

When you join the Zoome Casino, you’re eligible for a Welcome Pack that runs over your first three deposits and can make you up to $2,500 and 250 Free Spins. But note, that granted free spins are only available for “Zoome in Vegas”. The minimum deposit to activate these special offers is $20 for each. There’s also a Highroller Bonus of 125% up to $1,500 on the first deposit of $450. To use it, players need to enter the code HIGHROLL when making a deposit.

Zoome bonus

Also, to withdraw your bonus winnings, you must fulfil the wagering requirements of x40. Pay attention that there are differences in wagering contribution by games, for pokies, it’s 100% with some exceptions, for roulette, poker, card, video poker, and casual games, it’s 5%, and for others, it is 0%. The welcome offer is valid only for 3 days after its activation.

Great Reload Bonuses: Every Tuesday, Friday and Sunday

The Zoome Casino also offers attractive reload promotions, such as Combo Tuesday Bonus of 40% up to $150 + 40 FS on “Gold Rush with Johnny Cash”, Friday Treasure of up to 150 FS on “Wolf Treasure”, and Sunday Reload of 70% up to $1,500. The offers have different minimum deposits for their activation, and all the details can be found in the Promotions section on the casino’s website. However, the wagering requirement for all the bonuses is x40. Also, remember that each type of game has diverse contributions to completing the requirements.

Highroller Reload Bonus of 60% up to $2,625 After Your Third Deposit

Players can claim a Highroller Reload Bonus of 60% up to $2,265 after they make at least 3 deposits on the Zoome Casino’s website. To activate this promotion, use the code HIGHRELOAD, while making the payment from $225. Note that this offer is only available once a week and has release requirements x40. As usual, pokies games have the highest 100% contribution to meeting the following requirements.

Cashback up to 20%

In Zoome, users can receive Cashback up to 20% every Tuesday. The promotion activates automatically and is available for all registered players. The maximum cashback you can receive is $7,500. However, it depends on your loyalty program level. Also, the bonus amount is based on the total amount you spent on pokies games over the past week. You can find the cashback calculation formula in the Promotions section on the casino’s website. The wagering requirement before the withdrawal is x5.

Ten Levels of the Loyalty Program

The Zoome Casino’s Loyalty program has 10 levels. You need to stay active on the platform to get to the next level. The more pokies games you play, the more special CompPoints you earn. It’s important to mention that only pokies contribute to earning CPs. Also, you can get 1 point for each $30 bet. Overall, throughout the different levels of the program, you can earn 620 Free Spins, a €23,500 (~$35,0000) prize, and 20% cashback.

VIP Program

The Zoome VIP program is typically invitation-only, based on your activity and loyalty to the platform. However, players who consistently engage with the website, make regular deposits, and participate in promotions may be eligible to be invited to the VIP program. However, to obtain this status, you need to deposit €6,000 (about $9,900 in the equivalent) and make bets of €60,000 (~ $98,500) this quarter.

VIP members of our program receive access to exclusive bonuses, including special deposit bonuses, free spins, and unique promotions that are not available to regular players. Moreover, as a VIP, you’ll be assigned a personal account manager, have higher deposit and betting limits, get access to VIP-only games and features, as well as you’ll be invited to exclusive tournaments and events.

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Games Powered by 60+ Providers

Category Details
Pokies Total 4,000+
Popular Pokies Luck of Tiger
Live Games Total 60+
Popular Live Game Baccarat
Most Streamed VIP Bacarrat

At the Zoome Casino, you can play both standard and live casino games. The live experiences include more than 60 variations of blackjack, baccarat, roulette, poker, and others. Also, among other games, you can take your pick from pokies, jackpots, and even fun crash games. With most of these, you can play a demo, but you need to sign up first to have this privilege. It allows you to see if this platform suits your gaming preferences.

Zoome games

The casino platform has partnered with more than 60 developers, so you can pick from over 4,000 games. Their game portfolio includes respected providers like BGaming, Playson, IGTech, NetGame, and so many more. By default, market-leading brands are at the top of the providers list on the games page, so it’s easy to find some of your favourites. Players can search for their favourite games by name and by provider.

Constantly Renewed Tournaments

The Zoome Casino also has tournaments from different providers with great real-money prizes. They are regularly updated, and sometimes seasonal tournaments appear. They can usually be dedicated to different holidays throughout the year, so don’t miss the opportunity to try your luck and get impressive prize pools. Maybe today is your lucky day!

Payment Methods: from Debit Cards to Crypto and E-Wallets

Payment Details Information
Top Payment NeoSurf
No. of Payments 12
Minimum Deposit $20
Maximum Deposit $6,000
Minimum Withdrawal $75
Maximum Withdrawal $1,500
Average Deposit Time Instant
Average Withdrawal Time 3-5 days

In the Zoome Casino, Australians can make deposits with debit cards like Visa and Mastercard, e-wallets or cryptocurrency. Some of the most popular payment methods are NeoSurf, MiFinity, and CashtoCode. Crypto players can use Bitcoin, Litecoin, Ethereum, Dogecoin, and a few more.

Overall, the casino provides its customers with 10 different payment methods (6 of them are for crypto). The BetPokies team considers it to be a small amount of options, however, for all deposit methods, processing will be instant, and they’re all fee-free. The standard minimum payment is $20. 

For withdrawal, there are 8 available methods, 6 of which are for cryptocurrency. Players can use Bank Transfer, PayAnyBank, Bitcoin, and others. The minimum you can withdraw is $75, and the maximum is $1,500. However, if you’re a VIP program member, the limits for withdrawal will be higher.

Withdrawal Time

In the Zoome Casino, there's no fee for withdrawals as well. For a standard bank transfer, you’ll need to wait 24 hours for the payment to reflect. For PayAnyBank and all of the crypto options, the transactions are processed instantly. The BetPokies experts noticed some reviews about strange withdrawal cancellations, however, the casino usually replies to most of the comments and suggests problem solutions. Moreover, our experts underwent all the procedures on their own and didn’t find any issues. Yet, we recommend you to be careful.

Greatly Optimised Website, Many Game Filters and Categories

Website Features Details
Loading Speed 4 sec
Look and Feel Nice interface with vibrant game icons
Site Navigation Drop-down menu
Search Function Is on top in the left corner of the main page of the website
Game Theme Collections
Game Filters New, Hot, Recommended, Bonus Wagering, Buy Bonus, Top Games in Australia
Provider Filters Yes
Registration Process Simple and fast registration via e-mail

Our team found the Zoome Casino platform easy to navigate. Also, the black background with the bright icons and yellow buttons makes it easy to identify where you need to click. On the website, you have a special search bar, where you can find your favourite game by its name, also, there are sections like Pokies, Jackpot Games, Live, Buy Bonus, Crash Games, etc. In case you prefer to look for games by the provider, you can click on the drop-down menu, which is located on the left side of the screen, and then choose the Providers section.

However, a noticeable drawback is that the page loading speed is slow sometimes. Nevertheless, overall, the website is simple and greatly optimised for users’ comfort. 

Signing Up Process

The process of creating an account in the Zoome Casino is very simple. You start by sharing your email address and creating a password. Then you need to confirm the country of your residence and provide the information about your city, street, post index, and phone number. The last step is to choose the currency, and if you want to receive personal promotions via email, make sure to tick a special button before confirming registration by clicking Sign Up. After that, you need to check your email inbox and find a letter from Zoome to fully activate your account.

KYC Process

To verify your identity, use the “Profile” option in the left sidebar or the drop-down list in the top right corner. You can upload all the documentation they need or simply drag and drop onto the page.

To verify your identity, go to the Menu and click on the Profile section. You can upload all the documentation the casino needs — simply drag and drop it onto the page. You’ll need to provide proof of your identity, such as a passport, ID or driving licence. Make sure it’s not expired. Also, you should take a selfie holding your ID and verify your address with a utility bill, bank statement, or phone bill. The last thing is payment confirmation, you need to take a screenshot of your first deposit and upload it with the rest of the documents.You’ll require:

The maximum time for verification is 24 hours, however, we are trying to check everything as soon as possible, and on average, it takes a few hours. When the check is over, you will be notified about the results via email. Also, you can check the status of the document in your profile, in the Verification tab.

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App is Not Provided, Yet Fully Optimised for Mobile Use

Mobile Features Details
Web App No
Zoome iOS App No
Zoome Android App No
Loading Speed 2 sec
Look and Feel Smooth, bug-free optimisation
Mobile Bonus Not provided

You can access the Zoome Casino from a browser on any of your devices, but there’s no mobile app to download. However, there’s a desktop version, which can be installed on your computer. But it’s important to mention that due to gambling regulations in Australia, the applications may not work. You can read more about it on our page about this topic.

Nevertheless, in the mobile online version, everything works well, the website takes around 2-3 seconds to load, which is even faster than on the desktop device, the pages are responsive, and it’s still fairly easy to navigate, thanks to buttons being a convenient size to click on.

Zoome mobile

Instant 24/7 Customer Support

Contact Method Availability Response Time
Live Chat Yes less than 1 min
E-mail ([email protected]) Yes 1 hours
Phone No
FAQ Page Yes

The Zoome Casino offers the most sufficient customer support in the form of live chat. We found the system to respond quickly, the feedback was helpful and was sent back almost immediately. There’s also a link to join a WhatsApp chat with the casinos’ customer support team. 

Moreover, Zoome offers its customers an email address to use, namely [email protected], from which you’ll get a reply within approximately one hour. The FAQ page offers answers to the most common questions about registration, tech problems, and password management. Unfortunately, you can’t contact the casino via phone call.

Concerns With Zoome Casino

Risk Category Risk Level
Casino Risk Possibility of withdrawal delays
Deposit Issues Risk Fast processing of deposits
Withdrawal Issues Risk Possible delays
KYC Issues Risk Verification can take 24 hour
Slots Issues Risk Large selection of games
Registration Issues Risk Registration is simple and efficient
Bonus Issues Risk Clear bonus terms and conditions
Main Problem Not enough reviews for a full picture of the risks

From the reviews that we’ve found online, it seems like users are mostly satisfied with the Zoome Casino. However, some users on the reviews forums have complained about the platform not paying out winnings, but in most cases, it seems like there were account issues, such as players not yet completing the verification process. The BetPokies team checked everything and didn’t notice any serious issues. Therefore, ensure you complete the verification process and understand all the wagering rules, so you don’t have any problems.

We found the website lagging, so be prepared to wait a few seconds for some pages to load. Certain buttons also take time to register your selections, however, overall, the casino offers a large number of games to choose from and has a lot of great offers for its users.

Zoome Responsible Gaming Tools: Different Self-Limits

The Zoome Casino empowers users to manage gaming habits and easily implement responsible gambling. If you feel that you need to take a break from playing, you can contact [email protected] to activate some safe tools this platform provides:

  • Deposit and wager limits — you can set restrictions for a day, week, or month.
  • Self-exclusion limits — you can ask to make your account inactive for a definite period.
  • Session limits — you can limit the amount of time you spend gambling. If you hit the limit, you will be automatically logged out of your account. The limit can be set from the period of 6 to 1 000 000 minutes.
  • Cooling-off limit — you can set a cooling-off feature for a definite time. While the limit is active, you can’t deposit to the casino, and you will be excluded from all promotional offers.

And if you make changes to these limits, it won’t be active immediately, which helps to protect you against impulsive decision-making.

The brand provides extensive resources on where to find help or to protect minors. You’ll find it all in the Responsible Gaming section, for more safe gambling tips, visit our page dedicated to this topic.

Conclusion

Therefore, the Zoome Casino is an honest and reliable gambling platform. It offers its users over 4000 different games, many tournaments, and special offers. For example, the casino has the VIP and loyalty programs for active users. Even though we noticed some reviews about withdrawal issues, the BetPokies experts underwent all the processes on their own and didn’t face any serious problems. However, make sure you follow all the casino rules and complete the verification process in time. We hope you’ll have a great gambling time in this casino! 

Poppy Bate

Poppy Bate

Author

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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Zoome Bonuses

Welcome Bonus

up to $1,000 + 100 FS

Bonus code: FWB
Cashback

up to 20%

no code required
Highroller Bonus

up to $1,500

Bonus code: HIGHROLL
Zoome
Zoome
4.99

up to $2,500

+250 Free Spins