Zoome Casino Review
4.94up to $2,500
+250 Free Spins
- Fast-loading user-friendly site
- Multiple payment options
- Generous VIP Program
- New casino without a lot of reviews
- No sports betting
Zoome, an online casino established in 2022, is owned by Dama N.V., and operates under a Curaçao licence, 8048/JAZ2020-13. The casino has some attractive features, such as making it easy to exercise responsible gambling.
In order to provide a good-quality review, our experts completed the casino’s registration process, checked out the offered pokies and bonuses, considered their usability, and even tested their support features to see if the relatively new platform is reliable enough to be accepted by the Australian gambling community.
Zoome Casino Bonuses
Bonus | Description | Promotion Code |
---|---|---|
1 Deposit Bonus | 100% up to $1,000 + 100 Free Spins | FWB (will appear automatically when making your first deposit) |
2 Deposit Bonus | 100% up to $500 + 50 Free Spins | SWB |
3 Deposit Bonus | 50% up to $1,000 + 100 Free Spins | TWB |
The bonuses and promotions are some of the attractive features of this platform, as they regularly add new ones. For example, they may create one for an upcoming holiday, so it’s worth checking the menu regularly. Temporary special quests will be showcased there, too. For these, you’ll be able to play slots, with every bet earning you points to achieve levels in the quest. If you reach the highest level, you’ll get a major prize.
When you join, you’re eligible for a Welcome Pack that runs over your first three deposits. The minimum deposit to activate these special offers is $30 for each, and remember to use the promo codes as shown in the table above. Also, the wagering requirements are a bit high compared to the average on the market. To withdraw your bonus winnings, you must fulfill the wagering requirements of x50. You can find more details about this in the Promotions section of the Zoome website.
You can also make use of the Highroller Bonus if you deposit at least $450 the first time. With code HIGHROLL, you can get 125% up to $1,500.
Other bonuses offer specials on certain days of the week. For example, a Combo Tuesday Bonus offers 40% up to $150 and 40 Free Spins and a cashback special on Thursdays.
Zoome also has tournaments with huge prize pools and a loyalty program with 10 levels. With the latter, you earn points when playing slots with real money, and throughout the different levels, you can earn 620 Free Spins as well as money gifts.
Games
Category | Details |
---|---|
Pokies Total | 3,000+ |
Popular Pokies | Wolf Treasure | Top Jackpot | Grab more Gold |
Table Games Total | 136 |
Popular Table Game | Blackjack A |
Live Games Total | 29 |
Popular Live Game | Blackjack E |
Most Streamed | 3 Hot Chillies |
At Zoome Casino, you can play both standard casino games and live games. The live experiences include blackjack, baccarat, roulette, poker, and others.
For other games, you can take your pick from slots, jackpot games, and even fun crash games. With most of these, you can play a demo, but you do need to sign up first for the privilege. This empowers you to see if this platform suits your gaming preferences quickly.
The company has partnered with many developers, and you can pick from over 3,000 games. Their game portfolio includes respected providers like Yggdrasil and BGaming. By default, market-leading brands are at the top of the providers list on the games page, so it’s easy to filter and find some of your favourites.
Other methods of selecting a game are by using shortcuts shown across the top of the games page, or sorting them by characteristics like “popularity” or “newest”. A search bar is also available and appears at the top, no matter which page you’re on. Therefore, it’s quick and easy to get to your next game.
One more advantage is that the casino features the Bonus Buy section, where you can bypass regular "procedures" to get the desired bonus and simply purchase the one you want.
Do scroll to the end of the games pages’ set of shortcut buttons, as Zoome updates them with special offers like tournaments or special editions available for limited periods.
Payment Methods
Payment Details | Information |
---|---|
No. of Payments | 13 |
Top Payment | Neosurf |
Minimum Deposit | $20 |
Maximum Deposit | $6,000 |
Minimum Withdrawal | $75 |
Maximum Withdrawal | $1,500 |
Average Deposit Time | Instant |
Average Withdrawal Time | 3‒10 days |
Australians can pay for their games with cards, e-wallets, or cryptocurrency. Crypto players can use Bitcoin, Litecoin, Ethereum, Dogecoin, and a few more.
For all deposit methods, processing will be instant, and they’re all fee-free. The standard minimum payment is $20. Note that the minimum deposit for receiving welcome pack is $30.
When opening up the deposit window, make sure the toggle is switched on if you want to make use of a bonus. Also, there are default amounts to click on, so you don’t even have to type. But Zoome’s default option isn’t always the minimum allowed amount. So, to manage your budget, always check the details thoroughly before clicking on “Deposit”.
Zoome Casino Withdrawal Time
There are fewer withdrawal options compared to deposit methods, as you can only pick between Crypto and bank transfers. There's no fee for a standard bank transfer, but you’ll wait 24 hours for the payment to reflect. For PayAnyBank and Crypto, the transactions are processed instantly. The minimum withdrawal limit for a bank transfer is $75.
Usability
Website Features | Details |
---|---|
Loading Speed | 6.42 sec |
Look and Feel | Intuitive Navigation |
Site Navigation | Easy |
Search Function | No |
Game Theme Collections | Yes |
Game Filters | Yes |
Provider Filters | No |
Registration Process | Very Fast |
We found the Zoome Casino platform easy to navigate, as most of the menus make sense, with logical destinations whenever you select a button. Also, the black background with the bright icons and yellow buttons makes it easy to identify where you need to click. On the website you have a special search bar, where you can find your favorite game by its name, also, there are sections like Pokies, Jackpot Games, Live, Crash Games, etc.
A notable drawback is that the page loading speed is slow sometimes. Also, having support features in the sidebar would have been even better, but you can scroll down for resources like the FAQ page, and the live chat option is on the screen at all times, at least.
How to Create an Account?
You start off by sharing your email address and creating a password. Also, confirm the country and currency, and if you don’t want their marketing campaigns filling your inbox, ensure that box is unticked before confirming registration with “Sign Up”.
How to Complete the KYC Process?
To verify your identity, use the “Profile” option in the left sidebar or the drop-down list in the top right corner. You can upload all the documentation they need or simply drag and drop onto the page.
You’ll require:
- Identity proof, such as a passport or driving licence. Ensure it’s not expired, and you must take a selfie holding the document.
- Address verification with paperwork like a utility bill.
- Payment confirmation by taking a screenshot when making your first deposit.
Zoome Casino on Mobile
Mobile Features | Details |
---|---|
PWA App | No |
Zoome iOS App | No |
Zoome Android App | No |
Loading Speed | 8.60 sec |
Look and Feel | Good |
Mobile Bonus | No |
You can access this casino via a browser on your mobile device, but there’s no app to download. The pages are responsive, and it’s still fairly easy to navigate, thanks to buttons being a convenient size to click on.
The menu at the bottom of the screen helps navigate to popular pages like slots and live games. We liked the “Search” button there, as it helps users find any game they want without even opening other menus.
Customer Support
Contact Method | Availability | Response Time |
---|---|---|
Live Chat | Yes | 2 min |
E-mail ([email protected]) | Yes | 30 min |
Phone | No | — |
FAQ Page | Yes | — |
Zoome Casino offers sufficient customer support in the form of live chat. We found the system to respond quickly, and the feedback was adequate and was sent back almost immediately. Based on the grammar, support agents may be using translating tools, but this didn’t affect the helpfulness of the service.
There is also a support email address to use, namely [email protected], from which you’ll get feedback within minutes. The FAQ page offers some standard answers on topics like registration, tech problems, and password management. Unfortunately, there’s no published contact number.
This platform empowers users to manage gaming habits and easily implement responsible gambling. You simply need to contact support to activate tools like:
- Deposit limits
- Wager limits
- Self-exclusion limits
- Session limits
And if you make changes to limits, it won’t be active immediately, which helps to protect you against impulsive decision-making.
The brand provides extensive resources on where to find help, or to protect minors. You’ll find it all on the “Responsible Gaming” page, with the shortcut available at the bottom of each page.
Problems With Zoome Casino
Risk Category | Risk Level |
---|---|
Casino Risk | Low |
Deposit Issues Risk | Low |
Withdrawal Issues Risk | Medium |
KYC Issues Risk | Medium |
Slots Issues Risk | Low |
Registration Issues Risk | Low |
Bonus Issues Risk | Low |
Main Problem | There may be problems with withdrawal of funds |
We found the website had some lag, so be prepared to wait a few seconds for some pages to load. Certain buttons also take time to register your selections, which happens on both desktop and mobile. Reloading the page usually fixes the problem if it seems like the site has frozen.
It’s unfortunate for a new platform not to accommodate users by providing an app, and according to the support team, they’re not even planning one for the near future.
Some users have complained about the platform not paying out winnings, but in most cases, it seems there were account issues, such as players not yet completing the verification process. Ensure you have this in place and understand the wagering rules, and you shouldn’t have any problems.
As mentioned, while it has a large number of games available, it doesn’t offer poker and it also doesn’t have a sports betting feature.
Zoome Casino hasn’t had much time to prove itself, and only time will tell if it keeps up with more established competitors like JustCasino, Wild Fortune and LetsLucky.
It would be smart of them to invest time in developing an app and improving their performance regarding how quickly pages load. However, with responsible gambling features in place and hosting many reputable game providers, they’re already offering a lot for players to enjoy safely.
Poppy Bate
Casino Review Expert
Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.
Zoome Bonuses
up to $1,000 + 100 FS
Bonus code: FWBup to 20%
no code requiredup to $1,500
Bonus code: HIGHROLLup to $2,500
+250 Free Spins