Zoome

Zoome Casino Review

4.98

up to $2,500

+250 Free Spins

Last updated:
T&C Apply
  • Fast-loading user-friendly site
  • Multiple payment options
  • Generous VIP Program
Cons
  • New casino without a lot of reviews
  • No sports betting

Zoome is an online casino owned by Dama N.V., and it operates under a Curaçao licence, 8048/JAZ2020-13. It’s a new player in the industry, as it was only established in 2022. However, it does have attractive features, including making it easy to exercise responsible gambling.

We followed their registration process, tried out pokies and bonuses, considered their usability, and even tested their support features to see if the newbie brand deserves the gaming community’s support.

Zoome Casino Bonuses

Bonus Description Promotion Code
1 Deposit Bonus 100% up to $1,000 + 100 Free Spins FWB
(will appear automatically when making your first deposit)
2 Deposit Bonus 100% up to $500 + 50 Free Spins SWB
3 Deposit Bonus 50% up to $1,000 + 100 Free Spins TWB

The bonuses and promotions are some of the attractive features of this platform, as they regularly add new ones. For example, they may create one for an upcoming holiday, so it’s worth checking the menu regularly. Temporary special quests will be showcased there, too. For these, you’ll be able to play slots, with every bet earning you points to achieve levels in the quest. If you reach the highest level, you’ll get a major prize.

When you join, you’re eligible for a Welcome Pack that runs over your first three deposits. The minimum deposit to activate these special offers is $30 for each, and remember to use the promo codes as shown in the table above. Also, the wagering requirements are a bit high compared to the average on the market. To withdraw your bonus winnings, you must fulfill the wagering requirements of x50. You can find more details about this in the Promotions section of the Zoome website.

Zoome bonus

You can also make use of the Highroller Bonus if you deposit at least $450 the first time. With code HIGHROLL, you can get 125% up to $1,500.

Other bonuses offer specials on certain days of the week. For example, a Combo Tuesday Bonus offers 40% up to $150 and 40 Free Spins and a cashback special on Thursdays.

Zoome also has tournaments with huge prize pools and a loyalty program with 10 levels. With the latter, you earn points when playing slots with real money, and throughout the different levels, you can earn 620 Free Spins as well as money gifts. 

Games

Category Details
Pokies Total 3,000+
Popular Pokies Wolf Treasure
Top Jackpot Grab more Gold
Table Games Total 136
Popular Table Game Blackjack A
Live Games Total 29
Popular Live Game Blackjack E
Most Streamed 3 Hot Chillies

At Zoome Casino, you can play both standard casino games and live games. The live experiences include blackjack, baccarat, roulette, poker, and others.

For other games, you can take your pick from slots, jackpot games, and even fun crash games. With most of these, you can play a demo, but you do need to sign up first for the privilege. This empowers you to see if this platform suits your gaming preferences quickly.

Zoome games

The company has partnered with many developers, and you can pick from over 3,000 games. Their game portfolio includes respected providers like Yggdrasil and BGaming. By default, market-leading brands are at the top of the providers list on the games page, so it’s easy to filter and find some of your favourites.

Other methods of selecting a game are by using shortcuts shown across the top of the games page, or sorting them by characteristics like “popularity” or “newest”. A search bar is also available and appears at the top, no matter which page you’re on. Therefore, it’s quick and easy to get to your next game.

One more advantage is that the casino features the Bonus Buy section, where you can bypass regular "procedures" to get the desired bonus and simply purchase the one you want.

Tip

Do scroll to the end of the games pages’ set of shortcut buttons, as Zoome updates them with special offers like tournaments or special editions available for limited periods. 

Payment Methods

Payment Details Information
No. of Payments 13
Top Payment Neosurf
Minimum Deposit $20
Maximum Deposit $6,000
Minimum Withdrawal $75
Maximum Withdrawal $1,500
Average Deposit Time Instant
Average Withdrawal Time 3‒10 days

Australians can pay for their games with cards, e-wallets, or cryptocurrency. Crypto players can use Bitcoin, Litecoin, Ethereum, Dogecoin, and a few more.

For all deposit methods, processing will be instant, and they’re all fee-free. The standard minimum payment is $20. Note that the minimum deposit for receiving welcome pack is $30.

When opening up the deposit window, make sure the toggle is switched on if you want to make use of a bonus. Also, there are default amounts to click on, so you don’t even have to type. But Zoome’s default option isn’t always the minimum allowed amount. So, to manage your budget, always check the details thoroughly before clicking on “Deposit”. 

Zoome Casino Withdrawal Time

There are fewer withdrawal options compared to deposit methods, as you can only pick between Crypto and bank transfers. There's no fee for a standard bank transfer, but you’ll wait 24 hours for the payment to reflect. For PayAnyBank and Crypto, the transactions are processed instantly. The minimum withdrawal limit for a bank transfer is $75.

Usability

Website Features Details
Loading Speed 6.42 sec
Look and Feel Intuitive Navigation
Site Navigation Easy
Search Function No
Game Theme Collections Yes
Game Filters Yes
Provider Filters No
Registration Process Very Fast

We found the Zoome Casino platform easy to navigate, as most of the menus make sense, with logical destinations whenever you select a button. Also, the black background with the bright icons and yellow buttons makes it easy to identify where you need to click. On the website you have a special search bar, where you can find your favorite game by its name, also, there are sections like Pokies, Jackpot Games, Live, Crash Games, etc.

A notable drawback is that the page loading speed is slow sometimes. Also, having support features in the sidebar would have been even better, but you can scroll down for resources like the FAQ page, and the live chat option is on the screen at all times, at least.

How to Create an Account?

You start off by sharing your email address and creating a password. Also, confirm the country and currency, and if you don’t want their marketing campaigns filling your inbox, ensure that box is unticked before confirming registration with “Sign Up”. 

How to Complete the KYC Process?

To verify your identity, use the “Profile” option in the left sidebar or the drop-down list in the top right corner. You can upload all the documentation they need or simply drag and drop onto the page.

You’ll require:

  • Identity proof, such as a passport or driving licence. Ensure it’s not expired, and you must take a selfie holding the document.
  • Address verification with paperwork like a utility bill.
  • Payment confirmation by taking a screenshot when making your first deposit.

Zoome Casino on Mobile

Mobile Features Details
PWA App No
Zoome iOS App No
Zoome Android App No
Loading Speed 8.60 sec
Look and Feel Good
Mobile Bonus No

You can access this casino via a browser on your mobile device, but there’s no app to download. The pages are responsive, and it’s still fairly easy to navigate, thanks to buttons being a convenient size to click on.

The menu at the bottom of the screen helps navigate to popular pages like slots and live games. We liked the “Search” button there, as it helps users find any game they want without even opening other menus.

Zoome mobile

Customer Support

Contact Method Availability Response Time
Live Chat Yes 2 min
E-mail ([email protected]) Yes 30 min
Phone No
FAQ Page Yes

Zoome Casino offers sufficient customer support in the form of live chat. We found the system to respond quickly, and the feedback was adequate and was sent back almost immediately. Based on the grammar, support agents may be using translating tools, but this didn’t affect the helpfulness of the service.

There is also a support email address to use, namely [email protected], from which you’ll get feedback within minutes. The FAQ page offers some standard answers on topics like registration, tech problems, and password management. Unfortunately, there’s no published contact number.

This platform empowers users to manage gaming habits and easily implement responsible gambling. You simply need to contact support to activate tools like:

  • Deposit limits
  • Wager limits
  • Self-exclusion limits
  • Session limits

And if you make changes to limits, it won’t be active immediately, which helps to protect you against impulsive decision-making.

The brand provides extensive resources on where to find help, or to protect minors. You’ll find it all on the “Responsible Gaming” page, with the shortcut available at the bottom of each page. 

Problems With Zoome Casino

Risk Category Risk Level
Casino Risk Low
Deposit Issues Risk Low
Withdrawal Issues Risk Medium
KYC Issues Risk Medium
Slots Issues Risk Low
Registration Issues Risk Low
Bonus Issues Risk Low
Main Problem There may be problems with withdrawal of funds

We found the website had some lag, so be prepared to wait a few seconds for some pages to load. Certain buttons also take time to register your selections, which happens on both desktop and mobile. Reloading the page usually fixes the problem if it seems like the site has frozen.

It’s unfortunate for a new platform not to accommodate users by providing an app, and according to the support team, they’re not even planning one for the near future.

Some users have complained about the platform not paying out winnings, but in most cases, it seems there were account issues, such as players not yet completing the verification process. Ensure you have this in place and understand the wagering rules, and you shouldn’t have any problems.

As mentioned, while it has a large number of games available, it doesn’t offer poker and it also doesn’t have a sports betting feature.

Conclusion

Zoome Casino hasn’t had much time to prove itself, and only time will tell if it keeps up with more established competitors like JustCasino, Wild Fortune and LetsLucky.

It would be smart of them to invest time in developing an app and improving their performance regarding how quickly pages load. However, with responsible gambling features in place and hosting many reputable game providers, they’re already offering a lot for players to enjoy safely. 

Poppy Bate

Poppy Bate

Casino Review Expert

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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Zoome Bonuses

Welcome Bonus

up to $1,000 + 100 FS

Bonus code: FWB
Cashback

up to 20%

no code required
Highroller Bonus

up to $1,500

Bonus code: HIGHROLL
Zoome
Zoome
4.98

up to $2,500

+250 Free Spins