Reasons for Blocking E-wallet in Online Casino

Reasons for Blocking E-wallet in Online Casino

While many online gamblers prefer using e-wallets for their convenience and security, there are instances where online casinos may block them, causing player inconvenience. In this article, we will explore the main reasons for blocking an e-wallet in an online casino and provide possible solutions or preventive measures.

Reasons for Blocking E-Wallet

To better understand the factors leading to the blocking of e-wallets in online casinos, it is important to delve into the reasons behind such actions:

Suspicious Activity

E-wallets can be blocked in online casinos due to suspicious activity. Casinos implement strict security measures like encryption, two-factor authentication (2FA), and SSL to safeguard against fraud and money laundering. Suppose an e-wallet transaction raises concerns, such as significant deposits or withdrawals, or the association of multiple accounts with the same e-wallet. In that case, the casino may temporarily block the e-wallet for investigation.

Violation of Terms and Conditions

Online casinos have specific terms and conditions that players must adhere to. If a player is found to be in violation of these terms, such as using a prohibited payment method or engaging in fraudulent activities, the casino may block the associated e-wallet. Violations can include creating multiple accounts, using stolen or fake credentials, or engaging in collusion with other players.

Unverified or Incomplete Account

Online casinos often require players to verify their accounts by submitting necessary identification documents. If a player fails to provide the required documents or provides false information, the e-wallet associated with that account may be blocked until the verification process is completed satisfactorily.

Chargebacks and Disputes

Chargebacks arise when players request refunds from their e-wallet provider after depositing funds into an online casino, often due to dissatisfaction or unauthorized account usage. Online casinos may block the associated e-wallet to mitigate financial risks if multiple chargebacks or dispute claims are received.

Legal and Regulatory Compliance

If an e-wallet is associated with gambling activities that are not compliant with local laws or regulations, the online casino may be obligated to block the e-wallet to avoid legal complications and maintain its reputation.

Practical Solutions to Address Blocked E-Wallets in Online Casinos 

In order to address the issue of blocked e-wallets in online casinos, it is crucial to explore a practical solution: contact customer support.

The customer support team will provide you with specific information about the reason for the block and guide you through the resolution process. Be prepared to provide any necessary documents or information requested by the casino to verify your account and address the issue promptly. They need:

  • a front-and-back ID card, passport, or driver's license - to verify your age and identity
  • a recent utility, or phone bill - as evidence of residence
  • debit or credit card - for financial risk concerns

Utilize all available contact options, such as phone, email, and live chat, to ensure effective communication. Follow instructions diligently for prompt assistance and information retrieval.

Ensuring Smooth E-Wallet Experience: Tips to Avoid Blockages

To help you maintain a seamless experience and avoid such blockages, here are some important tips to keep in mind.

Ensure Compliance with Terms and Conditions

Familiarize yourself with the rules and guidelines to avoid any violations that may lead to e-wallet blockage. This includes:
- using the accepted payment methods
- maintaining a single account
- refraining from fraudulent activities

Complete Account Verification

To prevent potential e-wallet blockages, ensure that your online casino account is fully verified. Submit the necessary identification documents promptly when requested by the casino. This will help in preventing e-wallet blocks.

Minimize Chargebacks and Disputes

Review the terms and conditions of the online casino deposits and withdrawals. Understand the refund policies and wagering requirements associated with bonuses and promotions. If you have any concerns or issues, contact customer support before taking any action that may lead to a dispute or chargeback


After conducting thorough research, it becomes evident that there are multiple reasons why your e-wallet can be blocked in online casinos. To prevent any future issues, it is crucial to diligently adhere to the requirements set by the casino. However, in the event that something is overlooked, contacting the support team remains the sole option for resolution. By promptly reaching out to the support team, you can seek guidance and assistance to address any concerns or difficulties that may arise.

Alicia Want

Alicia Want

Content Expert

Alicia Want knows all the ins and outs of useful and valuable content. Despite no prior igaming experience, she fell in love with pokies machines. Before joining the team, Alicia was an editor at a small Melbourne newspaper but found her calling in the gambling industry.