Our Online Casino Rating Process
When doing research about a casino, our team makes sure that the operator complies with some key factors mentioned below:
Security and Trust
- License. Similarly, we consider top-rated casinos with legitimate licenses issued by recognised licensing bodies. This would mean that the sites are authorised for gambling activities. In addition to this, permits from popular agencies such as UKGC, MGA, and Kahnawake Gaming Commission, among others.
- Regulators. Casinos need to be verified by an independent body regarding security and fairness. eCOGRA is one of the recognised organisations mandated to check whether a game meets standards. Otherwise, we try out many games ourselves to find out their fairness. The two latter mentioned were used to verify whether RNG was applied in thousands of games.
- Security. The casino site under review should have a valid SSL encryption certificate. By protecting information exchanged between the casino and players, data thefts will never occur. A site with valid encryption is deemed safe for use.Help from Independent Authority
If necessary we make direct requests for reliability of casinos to eCOGRA or iTechLab. We concentrate on those licensed in Curacao too because we’ve heard some comments like this license doesn’t mean anything good though it might be considered reputable at times.
Bonuses and promotions
- Welcome bonuses. All top casinos must have a welcome offer. We always look for the most generous online casino bonuses and highly recommend utilising any sign up bonus offered. Whether it is a deposit, free spins, cashback or no deposit offer, a good bonus can make a difference.
- Bonus Terms. For a bonus to be truly useful, its terms and conditions should not be too complicated and include extremely high wagering requirements. Therefore, we always read the fine print and highlight any possible complications when claiming a bonus so that you can make an informed decision.
- Offers for all. Promotions shouldn’t just be for new joiners. We are constantly keeping an eye on how frequently each casino offers new bonuses, gifts and promotions to their existing members.
- VIP & loyalty rewards. Alongside promotions, top-tier casinos offer carefully designed loyalty programs, enabling players to earn extra perks with every wager. High-stakes players can also enjoy exclusive VIP benefits for placing substantial bets on games. Our team thoroughly evaluates the rewards at each level of these programs to assess their true value and ensure they’re worth your time.
We do test various kinds of bonuses on our own. To perform this, we allocate some money every month and our testers gamble in real online casinos. We check out the main bonuses, including their eligibility. Simple example, if casinos are cheating with their offers they will be rated poorly.
Banking and money
- Easy deposit process. As a part of our review methodology, we look into how easy it is to sign up and deposit money into the casinos. We examine aspects such as available payment methods, accepted currencies, minimum and maximum amounts as well as any other criteria that can affect the experience.
- Security levels. The online casino industry prioritizes secure transactions to maintain its reputation. We ensure that all transactions are conducted via trusted channels, utilizing advanced encryption to protect your personal data. Only essential information is collected for processing, and partnerships with reputable payment systems like Visa, MasterCard, PayPal, and PayID further enhance safety and reliability.
- Fast withdrawals. When making these assessments, we take into account the importance of speedy withdrawal times. Our rating not only includes different banking options and accepted currencies but also considers how fast one can withdraw one's cash.
- Speedy processing. Speedy processing of players’ winnings by casinos is equally important apart from efficient banking procedures. Thus, when we make a withdrawal, we expect casinos to keep their word on this.
- Availability in Australia. We always make sure that a particular payment option we write about is available in Australia.
Our team tries out different payment methods in a casino to ensure there are no hidden fees. Also, some casinos don't mention all the payment methods on its page. Therefore, our testers register in the casino, make a deposit and then they become available.
Customer care
- Data protection. We approve casinos after we are sure they will not sell personal information to third parties unless players agree. This is why we read their privacy policies carefully and encourage all gamblers to do the same.
- Easy access to support. The best online casinos provide 24/7 customer support using a variety of communication methods. We pay attention to whether the casino website has a phone number, email, and live chat, as well as a detailed FAQ section on the casino website. In addition, some casinos have active social media accounts, such as Facebook and Twitter, which are additional ways to get help.
- Speedy and informed solutions. To assess the quality of customer service offered by an Internet casino, we contact it through all possible means in order to measure its reaction to our queries or complaints. Our interest is receiving quick assistance from the support team that knows how to interactively communicate with the player using his/her native language.
Our testers register at online casinos and communicate with the support team to evaluate their work. Casinos that take a long time to respond, do not have different communication channels, and do not help players solve their problem receive a lower rating.
Additional Information We Verify
Despite all the mentioned measures, our team implements additional steps to guarantee a secure experience for our readers. Each operator must fulfil the following criteria to meet our standards:
- Responsible gambling page with player resources and links.
- Privacy policy detailing the use of customer information.
- Reviews on Reddit, Quora, TrustPilot. Our experts evaluate and share them with our readers.
- Restricted countries list to prevent potential excuses for denying winnings later.
- Information that describes all possible bonus and wagering conditions in an accessible form.
- A clear KYC process.
- Absence in the lists of casinos to avoid.
Our team regularly monitors and updates the information we provide. On a monthly basis, a one of our expert cross-verifies all data to ensure its accuracy and freshness. Any modifications to existing offers, newly introduced games, or relevant discoveries are immediately added into our reviews.
John Gold
Editor-in-chief
Starting as a typical gambler, I was interested in how the industry works. And now, for more than 10 years, I see myself as a gambling expert. After trying out more than 500 pokies, I'm ready to share my insights and tell you what you need to look at to get a good gaming experience.