Golden Reels Casino Review

Golden Reels is a gambling website established in 2019 by Vivardo N.V. The online casino is licensed by Curaçao. Throughout its five years of existence, the casino has proven itself to be reliable and trustworthy. At Golden Reels, players can enjoy a nice bonus system, which includes weekly reload bonuses, cashback, free spins, a first deposit bonus for sports betting, and even a no deposit bonus. However, you should be aware that no deposit free spins are available only after downloading the casino's app, which might be quite complicated given current Australian gambling regulations.

Golden Reels Promotions: Big Welcome Pack, No Deposit, and Cashback Bonus

In the Golden Reels Casino, gamblers get to try out quite a lot of bonus offers. They include not only a greater welcome pack for your first five deposits, but a no deposit bonus, cashback, and even crypto promotions!

Welcome Bonus: up to $4,000 + 200 Free Spins

The Golden Reels casino greets new users with a generous welcome package, where the first reward of the pack depends on your deposit size. Wagering also differs for each deposit – x25 on your first two deposits (or x30 in case your first deposit is over $500), and x20 on the other three.

With your first deposit, you will also receive 200 Free Spins (20 free spins daily for 10 days) with a wagering requirement of x20. The Free Spins can be used on Buffalo Power: Hold and Win by Playson.

As a sign-up gift, gamblers at Golden Reels receive a 20% cashback bonus. It can be collected 72 days after receiving it and activated for 365 days. Gamblers who enjoy sports betting and live casinos will appreciate the $10 vouchers – for either betting on any sports event of your choice or playing Live Roulette by Evolution.

All the bonuses mentioned above can be received after depositing $20 or more. Overall, the experts of BetPokies consider the welcome offer to be fair for new gamblers with its low wagering requirement and relatively low minimum deposit.

Cashback up to 50%

We've previously mentioned a cashback bonus one can receive from depositing $20 or more for the first time. The 50% cashback can be received by inviting a friend to the casino and sharing a unique referral link. During the next 3 months, you’ll get 50% of the cashback that your referred players earn, which makes it beneficial for both of you.

Crypto Bonuses at Golden Reels

Golden Reels also has options for crypto gamblers. You can get a 10% bonus on any crypto deposit or a special 15% bonus if you deposit specifically with TON. The 15% TON bonus provides extra funds on every deposit, with a minimum deposit requirement of 10 USDT (or equivalent) and a maximum bonus of 50 USDT. Similarly, the 10% bonus on any crypto deposit is available with a minimum of 10 USDT (or equivalent) and a maximum of 50 USDT. Both bonuses are subject to a wagering requirement of x40.

No Deposit Bonuses Offering up to 50 FS

The casino also offers bonuses that require no deposing, which is a rare type of bonus for casinos nowadays. One of the bonuses offers 50 Free Spins in Royal Coins 2: Hold and Win, which can be received by installing the casino's mobile application. The second no deposit bonus is a mystery gift given on your birthday. To receive it, make sure your account is verified and all the required documents are submitted.

Games Powered by over 100 Providers

At the Golden Reels casino, you can enjoy a wide variety of games from reliable game providers, including Big Time Gaming, BetSoft, NetEnt, etc, and multiple sports betting options. You can place bets on sports like football, basketball, American football, baseball, boxing, and others.

On the Golden Reels website, you can choose the game type you want to play, such as Slots, Megaways, Bonus Buy, Hold and Win, Jackpot, Tables, and Others. Golden Reels casino presents gamblers with a large live games section, there are over 360 titles, including baccarat, roulette, blackjack, sic bo, and more!

Also, you can use the search bar to find the particular game you are looking for. Golden Reels allows players to sort games using built-in filters. They include volatility level, providers, features, and themes. Additionally, BetPokies experts really appreciated the Bonus Buy section, where gamblers can purchase bonuses for chosen pokies.

Payments: Multiple E-Wallets and Crypto

Golden Reels allows gamblers to make and receive payments using such payment methods as Visa, Mastercard, bank transfers, e-wallets (like Neosurf, MiFinity, and AstroPay), and various cryptocurrencies.

The withdrawal time you see in the table is the maximum possible. However, in general, it depends on the payment method you choose. For example, using crypto and e-wallets, the transaction time can take only up to 24 hours, while debit cards are not so appealing and provide slow transactions that take 3 to 5 business days.

The deposit/withdrawal limits also depend on the banking method you choose. Therefore, we highly recommend you visit the Cashier section of the Golden Reels website to check the info yourself. However, as you can see in the table, the casino's general monthly deposit and withdrawal limits are pretty high. Taking that into consideration, Golden Reels implemented the following rule:

If the payout amount is more than $2 000 the company reserves the right to run an additional verification of game transactions in a period of 48 hours.

Generally, Golden Reels' withdrawals are fee-free, except for the following cases:

Therefore, keep that in mind when requesting payouts. Also, remember that your payment method might impose its fees.

Withdrawal Time

The minimum withdrawal amount using a bank transfer is pretty high - $150. While using cryptocurrencies, you need to pay at least $15-$80, depending on the particular currency you choose.

Also, BetPokies experts noticed that the withdrawal options are much more limited than the deposit ones. When requesting a payout, you get to choose from bank transfers and cryptocurrencies

Quick and Nicely Designed Website with Many Game Filters

When we tested this casino, it took us a good 5 minutes to figure out what was where and how it worked. However, after that, the navigation became much easier. To access all the game types, promotional sections, and your profile settings, you need to click on the menu icon in the top right corner of the screen. One noticeable disadvantage is that there is no way for you to see the Payments section before you create an account.

As mentioned previously, you can use various filters to sort the game library. The background of the site isn't too bright and has a soft greyish-white colour. At the bottom of any page, you can find the T&Cs, Responsible Gaming, Privacy Policy, Contact Us, and other basic sections.

Betpokies Expert Pick

Of course, the usability and convenience of any website is an individual thing. But I would definitely not call the Golden Reels website comfortable to navigate. Some of the site's sections are hidden and can be found in quite uncommon places.

Signing Up Process

To register at the Golden Reels casino, you need to press the Sign Up button on the main page of the site. There are only three steps in the process. The first one is to enter your email and create a password. After that, you will be prompted to share your full name and mobile phone, choose the currency, and enter a bonus code if you have one. Lastly, the casino requests that you share your address.

KYC Process

In order to complete the KYC procedure, you need to open your Profile, where you can enter your first name, surname, birthdate, city, address, and postcode, and change your nickname if you want.

On the left side of the page, you can find the Verification section. To fulfil the KYC requirements, you will need:

Note that the casino might take up to 7 days to complete checks of the provided by your documents.

Available Mobile App and Fully Optimised for Mobile Use Website

The Golden Reels casino can be accessed on your mobile device. Recently, the casino launched a mobile app. By downloading the app, you can receive a no deposit bonus of 50 FS. However, it might be a struggle to download it, as per the Interactive Gambling Act 2001, casino apps are not allowed in Australia.

The website navigation on the phone isn't more complicated than on the desktop. Therefore, you will not face any issues with that. The overall layout of the site is the same, too.

Using the many at the bottom of the screen, you can navigate to the Games and choose from sections like Top, New, Slots, Tables, etc.

Support: 1-2 Minutes Response Time

The customer support is very friendly and helpful. When testing them out, the BetPokies experts faced zero problems. Unlike some casinos' support teams, Golden Reels does not give automatic replies. We thought it might have been a coincidence. So, we contacted customer support several times to chat with different managers, and they all were professional and helpful.

Also, you can connect to the casino via email at [email protected]. However, you must be aware that Golden Reels doesn't provide phone support or a FAQ section.

Problems with Golden Reels Casino

One of the disadvantages of Golden Reels is the site's slowness. Unfortunately, you will have to wait up to 5 seconds for the new casino pages to load. However, on mobile, we noticed that this problem appears rarely.

Some users have complained about the casino's bonus system, highlighting the fact that in order to receive new promotions, you must deposit increasing amounts. While it is true, this kind of system takes place at many other online casinos, so we do not count it as a major issue.

Also, BetPokies didn't like how much time the casino takes to verify your account, which is up to 7 days.

No Responsible Gambling Tools at Golden Reels

Unfortunately, Golden Reels casino does not allow customers to set responsible gambling limits, such as deposit limits, loss limits, session time limits, etc. However, when we contacted customer support with a question about this, they assured us that their specialists were working on implementing such tools. So, keep our fingers crossed.

However, if gambling at the casino, you realise you need a self-exclusion, you are welcome to contact customer support. They will help you complete this process.

Poppy Bate

Author

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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