Golden Reels Casino Review
4.9up to $2,250
+200 Free Spins
- Wide variety of games
- Sports betting options available
- Professional customer support
- VIP program available
- No responsible gambling tools
- Site is a bit tricky to navigate
Golden Reels is a gambling website established in 2019 by Vivardo N.V. The online casino is licensed by Curaçao, its gambling license number is 8048/JAZ. Throughout its five years of existence, the casino has proven itself to be reliable and trustworthy.
To provide you with a detailed and honest review of the Golden Reels casino, we registered on the website, tried out the welcome bonus, gambled at the offered games, completed the KYC process, and withdrew our winnings to find possible pitfalls. Read on to know what to expect from Golden Reels!
Golden Reels Casino Bonuses
| Bonus | Description | Wagering requirements |
|---|---|---|
| 1st Deposit Bonus | 200% for a deposit from $40 to $100 150% for a deposit from $100 to $1,000 100% for a deposit over $1,000 |
x25 for the first two x30 for the last one |
| 2nd Deposit Bonus | 100% for a deposit over $80 | x25 |
| 3rd Deposit Bonus | 50% for a deposit over $100 | x20 |
| 4th Deposit Bonus | 50% for a deposit over $100 | x20 |
| 5th Deposit Bonus | 25% for a deposit over $100 | x20 |
| 200 Free Spins | Credited for a deposit of at least $40 and can be used at Buffalo Power: Hold and Win by Playson. The free spins are divided into batches (20 FS for 10 days) |
x20 |
| Freebet | After a $40 deposit, you can enjoy a $20 Freebet on any sports event from the Sports section of the casino. | x20 |
The Golden Reels casino greets new users with a generous welcome package, which, in addition to classic free spins, includes a freebet option for sports fans.
Bonuses are an integral part of any casino and often become one of the main reasons players register on a website. To keep users interested, Golden Reels encourages them to gamble by creating other promotions and programs, like:
- Cashback up to 20% (part of the VIP program)
- Rebate (part of the VIP program)
- Daily and Weekly Tournaments
Games at the Golden Reels Casino
| Category | Details |
|---|---|
| Pokies Total | over 1,000 |
| Popular Pokie | Mighty Wild Panther by Wazdan |
| Top Jackpot | Aztec Fire 2 |
| Table Games Total | over 100 |
| Popular Live Games | Live Baccarat Lobby by Evolution |
| Sports Betting Total | 2,059 |
At the Golden Reels casino, you can enjoy a wide variety of games from reliable game providers, including Big Time Gaming, BetSoft, NetEnt, etc, and multiple sports betting options. You can place bets on sports like football, basketball, American football, baseball, boxing, and others.
On the Golden Reels website, you can choose the game type you want to play, such as Slots, Megaways, Bonus Buy, Hold and Win, Jackpot, Tables, and Others. Also, you can use the search bar to find the particular game you are looking for.
Additionally, the casino grants users the opportunity to sort games using built-in filters. They include volatility level, providers, features, and themes.
Lastly, if you are completely unsure what you want to gamble or open to new games, open the New or Top sections of the Golden Reels website, where you can consequently find the newest titles and the most popular ones.
Payment Methods
| Payment Details | Information |
|---|---|
| No. of Payment Methods | 14 |
| Top Payment | Neosurf |
| Minimum Deposit | $10 |
| Maximum Deposit | $100,000 |
| Minimum Withdrawal | $10 |
| Maximum Withdrawal | $200,000 |
| Average Deposit Time | Instant |
| Average Withdrawal Time | up 5 days |
Golden Reels offers gamblers to make and receive payments using such payment methods as Visa, Mastercard, Bank Transfers, E-Wallets (like Neosurf, MiFinity, and AstroPay), and various cryptocurrencies.
The withdrawal time you see in the table is the maximum possible. However, in general, it depends on the payment method you choose. For example, using crypto and e-wallets, the transaction time can take only up to 24 hours, while debit cards are not so appealing and provide slow transactions that take 3 to 5 business days.
The deposit/withdrawal limits also depend on the banking method you choose. Therefore, we highly recommend you visit the Cashier section of the Golden Reels website to check the info yourself.
You should be careful, as the minimum deposit amount you see in the table does not allow you to receive a bonus. The minimum deposit for the welcome promotions is twice higher - $20.
Golden Reels Casino Withdrawal Time
The withdrawal options are much more limited than the deposit ones. When requesting a payout, you get to choose from bank transfers and cryptocurrencies.
The minimum withdrawal amount using a bank transfer is pretty high - $150. While using cryptocurrencies, you need to pay at least $15-$80, depending on the particular currency you choose
Note that if you make more than 2 withdrawals per day, the casino will charge 10% fee.
Usability
| Website Features | Details |
|---|---|
| Loading Speed | 8.23 sec |
| Look and Feel | Intuitive Navigation |
| Site Navigation | Medium |
| Search Function | Yes |
| Game Theme Collections | Yes |
| Game Filters | Yes |
| Provider Filters | Yes |
| Registration Process | Very Fast and Simple |
When we tested this casino, it took us good 5–10 minutes to figure out what was where and how it worked. However, after that, the navigation became much easier.
As mentioned previously, you can use various filters to sort the game library. The background of the site isn't too bright and has soft blueish colour. At the bottom of any page you can find the T&Cs, Responsible Gaming, Privacy Policy, Contact Us, and other basic sections.
Betpokies Expert PickOf course, the usability and convenience of any website is an individual thing. But I would definitely not call the Golden Reels website comfortable to navigate. Some of the site's sections are hidden and can be found in quite uncommon places. For example, the Cashier page was hidden in the side panel, that you need to click at to open.
How to Create an Account?
To register at the Golden Reels casino, you simply need to press the Sign Up button on the main page of the site. After that, you will be prompted to share your email and create a password. Your email will be verified by sending a unique code you'll have to enter.
How to Complete the KYC Process?
In order to complete the KYC procedure, you need to open your Profile, where you can enter your first name, surname, birthdate, city, address, and postcode, and change your nickname if you want.
On the left side of the page, you can find the Verification section. To fulfil the KYC requirements, you will need:
- Verify your identity using your national passport, a driving license, or a national ID.
- Verify your source of funds by sharing a copy of your payslip or bonus payment, a letter from your employer confirming salary and/or bonuses dated within the last 3 months, or a company bank statement (displaying your salary).
- Verify your address, providing paperwork like a utility bill dated within the last 3 months.
Note, the casino might take up to 7 days to complete checks of the provided by your documents.
Golden Reels Casino on Mobile
| Mobile Features | Details |
|---|---|
| PWA App | No |
| Golden Reels iOS App | No |
| Golden Reels Android App | No |
| Loading Speed | 2 sec |
| Look and Feel | Intuitive Navigation |
| Mobile Bonus | No |
The Golden Reels casino can be accessed on your mobile device. However, there is no app for you to download. Note that as per the Interactive Gambling Act 2001, casino apps are not allowed in Australia. Therefore, you will not find any gambling apps except for sports betting ones. More information about casino legislation can be found on our Gambling Laws page.
The website navigation on the phone isn't more complicated than on the desktop. Therefore, you will not face any issues with that. The overall layout of the site is the same, too.
Using the many at the bottom of the screen, you can navigate to the Games and choose from sections like Top, New, Slots, Tables, etc.
Customer Support
| Contact method | Availability | Response Times |
|---|---|---|
| Live Chat | Yes | 2 min |
| Email ([email protected]) | Yes | 1 hour |
| Phone | No | - |
| FAQ | No | - |
The customer support is very friendly and helpful. When testing them out, the BetPokies experts faced zero problems. Unlike some casinos' support teams, Golden Reels' one does not give automatic replies. We thought it might have been a coincidence. So, we contacted customer support several times to chat with different managers, and they all were professional and helpful.
Responsible Gambling at Golden Reels
Unfortunately, Golden Reels casino does not allow customers to set responsible gambling limits, such as deposit limits, loss limits, session time limits, etc. However, when we contacted customer support with a question about this, they assured us that their specialists were working on implementing such tools. So, keep our fingers crossed.
However, if gambling at the casino, you realise you need a self-exclusion, you are welcome to contact customer support. They will help you complete this process.
Problems with Golden Reels Casino
| Risk Category | Level |
|---|---|
| Casino Risk | Low |
| Deposit Risk | Low |
| Withdrawal Risk | Low |
| Withdrawal Issues Risk | Low |
| KYC Issues Risk | Medium |
| Slots Issues Risk | Low |
| Registration Issues Risk | Low |
| Bonus Issues Risk | Medium |
| Main Problem | The KYC process might take a pretty long time and postpone requested withdrawals. |
The most noticeable disadvantage of Golden Reels is the site's slowness. Unfortunately, you will have to wait up to 8 seconds for the new casino pages to load. However, on mobile, we noticed that this problem appears rarely. Therefore, the problem might be simply an overloaded computer.
Some users have complained about the casino's bonus system, highlighting the fact that in order to receive new promotions, you must deposit increasing amounts. While it is true, this kind of system takes place at many other online casinos, so we do not count it as a major issue.
One advantages of Golden Reels is that it combines both casino games and sports betting options. It is a decent casino, offering a vide variety of games and multiple sports to bet on.
Golden Reels has very pleasant and professional customer care managers. However, you will not find any responsible gambling measures on the site. While they promise to implement these tools, Golden Reels is not a young casino, so that should have been taken care of a long time ago.
Poppy Bate
Author
Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.
up to $2,250
+200 Free Spins