5Gringos Casino Review

The 5Gringos Casino has been brought to the iGaming light in 2020, delivering a variety of great online casino gaming options. There, you can find more than 5,000 online pokies, live casino titles, classic table games, and so much more from over 80 different providers. Apart from the big game collection, 5Gringos has a unique design of a Mexican night, with elements such as mariachis, sombreros, and piñatas. Relish a variety of gamification features that include a VIP program with 5 levels, a Bonus shop, additional games and tournaments, weekly promotions, and even 3 different welcome bonuses for you to choose from. All of these will allow you to boost your gaming journey at 5Gringos and have extra fun! Stay with us to learn everything about this casino and decide whether it meets your preferences!

Bonuses in the 5Gringos Casino — Welcome Offers, Cashback, Free Spins

Players of the 5Gringos Casino can enjoy a lot of great promotions, such as 3 welcome bonuses, weekly cashback, additional free spins every Sunday, interesting temporary offers, tournaments, Bonus Crab, and so much more! We conducted in-depth research to show you all the details and requirements of each promotion. 

Welcome Package: up to $4,000 + 150 Free Spins in 3 Bonuses

In the 5Gringos Casino, you can get a welcome package that will make you up to $4,000 + 150 Free Spins in your first 3 deposits. To use this offer, you need to make a payment starting from $30 and then visit your Profile section to activate the promo. If you also want to receive the additional 50 Free Spins with each bonus, you should deposit $50+.

Pay attention, that deposits made with Neteller or Skrill don’t qualify for this promotion. Also, all bonuses from the welcome package have wagering requirements in the amount of 35, however, for the free spins, they are x40. These requirements should be completed within 10 days after the bonus activation. Different types of games have distinctive contributions towards the bonus release. In section 7 of the casino Bonus Terms, you can find a list of titles that do contribute to the wagering requirements.

Other Welcome Promotions: First Deposit Bonus and Free Spins

In this casino, new players have an opportunity to choose between several welcome offers. For example, there are also two more welcome bonuses: the first is 150% up to $112 + 1 Bonus Crab, and the second is 3 Free Spins for every $1.5 of your first deposit. The minimum payment to activate these offers is $30. The wagering requirements are x35 for the bonus and x40 for the free spins. You should meet the following requirements in 10 days. However, pay attention that Neteller and Skrill depositors, unfortunately, can’t claim any of the welcome promotions. 

Up to 100 Sunday Free Spins

5Gringos also offers its customers up to 100 Free Spins every Sunday if you wager a total of $1,200 on ELA Games. To get the first 20 Free Spins, you need to wager $150. After you release an additional $450, you’ll get 30 Free Spins more. Finally, wager another $600 on ELA Games and enjoy a set of 50 FS. Note that all the spins are only available on Detective Fortune. Also, the winnings should be released x40 within 10 days before the withdrawal.

Weekly Cashback of 15% up to $4,500

To activate the casino’s Weekly Cashback of 15% up to $4,500, you need to go to the Promotions section on the website and press Opt-In near the following promotion. After that, enjoy your favourite games (only in the Casino section) for the whole week, and your cashback will be automatically credited every Monday for the next 4 weeks. The Opt-In button resets every 4 weeks. Please note that this offer is only available for users with VIP levels 3 to 5. Cashback on the 3d level can be up to $1,500, $3,000 on the 4th, and $4,500 on the 5th level. The minimum amount of cashback you can receive is $10.

Bonus Crab, Funny Heist and Shooting Range

5Gringos provides its players with several additional games called Bonus Crab, Funny Heist and Shooting Range, where they can try their luck and win even more exciting prizes. There are three different games available, and each of them has easy rules. The common thing between them is that you can win a lot of great rewards, such as casino coins, free spins for different games, and even real cash. Also, pay attention that playing Funny Heist helps you to earn more coins to spend in the Bonus Shop. Check out the Bonus Crab, Heists, and Shooting Range sections to learn the simple rules and start winning your prizes!

VIP Program With 5 Levels

The Casino’s VIP program consists of 5 different levels with favourable benefits. For example, if you’re active on the casino’s website and increase your level, you’ll get a personal account manager, cashback of up to 15%, and monthly withdrawal limits of $35,000.

The process of increasing the level in our VIP program is fully automatic. It’s based on your activity during the last 90 days. Essentially, every 90 days, the system performs a check, and depending on your activity, the level goes up or down! Players who are inactive for longer than 1 month are automatically lowered to the first level!

Trophies

The 5Gringos Casino has an achievement system called Trophies, where by completing seven different tasks, you can win a prize pool of $3,000. To participate, your minimum deposit should not be less than $30. The missions you need to achieve are very different, from making 100 winning rounds to reaching a total amount of $7,500 from deposits. 

Bonus Shop

The casino also provides customers with a Bonus shop section where they can exchange the casino’s virtual coins for real cash, free spins for different games, and bullets for Shooting Range. To earn coins, you need to deposit since 5% of your every payment goes to your coins balance, take part in tournaments, play an additional game called Funny Heist, and make bets. For every $150 you spend on bets, you’ll receive one coin.

Games From Over 80 Different Providers

There are over 5,000 different casino games in 5Gringos’ portfolio. These all are provided by 80+ industry’s leading game studios, such as ELA Games, Relax Gaming, Microgaming, Pragmatic Play, Yggdrasil, Spinomenal, BetSoft, and others. Moreover, the games are separated into different pages to allow you to browse smoothly and hassle-free. In the Live Casino section, among more than 260 options, some of the most streamed games are roulette, blackjack, and poker.

In the Casino section, you can enjoy a lot of variations of pokies, bonus buys, megaways, table games, and so much more! You can also use the search bar to find your favourite games by their name or press the Providers button to look by the studio.

Tournaments at 5Gringos

In the 5Gringos Casino, there are many tournaments that are constantly updated. If you participate in competitions, you can win real money prize pools, as well as the casino’s virtual coins. Also, some tournaments are dedicated to special occasions throughout the year, such as different international holidays.

20 Payment Methods: Debit Cards, Vouchers, Crypto and E-Wallets

In the 5Gringos Casino, players can choose between 20 payment methods to make their deposits. There are different options, such as Visa and Mastercard debit cards, Neosurf Voucher, FunID, MiFinity, eVoucher, Bitcoin, Binance Pay, Litecoin, and others. The minimum you can deposit is $15, and the maximum is $7,800. The payments are usually instant, and the casino doesn’t charge any additional fees. 

There are 13 payment methods available for withdrawals. They include FunID, bank transfer, Jetonbank, MiFinity, Bitcoin, Sticpay, and a few more. The minimum withdrawal amount is $15, and the maximum is $7,800. However, the maximum amount you can request to payout also depends on your VIP program level. On the 1–2 levels, you can withdraw $10,500 monthly. However, the higher your level is, the more you can withdraw! More information about it can be found in the casino’s Terms & Conditions at point 6.12.

Withdrawal Time

The withdrawal time in the 5Gringos Casino often depends on the payment method you choose. Yet, generally, it can take from 3 to 5 business days to process, counted from the day the request was processed, but usually much less! Please note that these timeframes exclude weekends and public holidays. The withdrawal status will be updated in your balance history once processed. Also, if you decide to cancel a withdrawal in progress, the process will start over again.

Greatly Optimised Website, Quick Load and Many Game Categories

The 5Gringos Casino’s website is very easy and convenient to use. Our team found its Mexican-style design very authentic and nice to look at. The game icons are vibrant and draw all your attention when the dark brown background is not distracting or annoying. All the games are divided into categories for easy navigation. There are Pokies, Live Casino, Table Games, Exclusive, Popular, Megaways, Instant Games, Bonus Buys, and New sections. Also, new game categories can appear before different holidays and special occasions throughout the year. If you’re looking for some exact game, you can search for it by its name using the search bar on the right side of the main page. In case you enjoy some particular creator, you can go to the Providers section next to the search bar and choose the one you like from the list with more than 80 options. 

Signing Up Process

To create an account in the 5Gringos Casino, you need to press a Join button in the top right corner of the main page of the website. You’ll need to enter your email address and phone number, then create a nickname and a password. After that, provide your real name and surname, as well as housing details like country, city, street, and postcode. Finally, choose the currency you prefer and press Join. If you have a FunID account, you can skip all the previous steps by clicking on Join With FunID.

KYC Process

The only time when account verification by sending documents can be requested is at the time of withdrawal. Verification of documents is not mandatory unless the system shows an explicit request. That means that the casino will ask you to provide the documents to verify your identity and the source of the funds deposited into your account before the withdrawal process. These documents can be your ID, passport, proof of residence, transaction histories of the payment method used, bank or debit card statements, and more. This list may vary depending on the case, but the casino will make it clear to you what exactly needs to be provided. You should submit the documents within 30 days after the casino’s request. Usually, the verification takes up to 10 days, but in rare situations, it can be longer due to some special circumstances. 

There’s No App, yet Fully Optimised for Mobile Use

The casino doesn’t offer users an opportunity to play in the IOS or Android mobile app yet, but it’s not that big of an issue since, in Australia, all the online casino applications are not available due to special gambling laws. You can read more about Australian gambling regulations on our page, where the BetPokies experts gathered all the most essential and up-to-date information about this topic. 

Yet, you can enjoy a seamless mobile gaming journey in the 5Gringos Casino because the website has been optimised for such play, too. You can access the casino’s page through any of your devices, and you’ll notice all the same features and games. Therefore, you’ll be able to have a high-quality gambling experience wherever you go!

Customer Support: 3–5 Minutes Queue Waiting Time

The customer support service at 5Gringos can be reached in two different ways. These are live chat and email address ([email protected]). If you choose the live chat option, it’s also the fastest way to contact the casino’s manager. You’ll need to wait in a queue for about 3–5 minutes, while email correspondence can take up to one hour. The customer support is friendly and knowledgeable, making sure to help you when you need assistance, so don’t hesitate to reach out to them. Also, check out the FAQ section to find answers to the most common questions about the website, payments, withdrawals, and more.

Possible Withdrawal Problems in the 5Gringos Casino

After we checked all the reviews about this casino on different gambling forums, we noticed that some players complained about withdrawal delays and unfriendly customer support. However, the BetPokies team checked everything and didn’t notice any of the mentioned issues. The customer support team is helpful, even though you need to wait for a couple of minutes in a queue. Also, our experts underwent all the steps on their own and didn’t meet any withdrawal problems as well. Still, we recommend you be careful and follow all the casino’s rules. Overall, the website is greatly optimised and very pleasant to use.

Self-Exclusion Request Available for Responsible Gaming

The 5Gringos Casino’s commitment to responsible gambling is directly related to its customer service policy. The company wants you to have fun playing the games they provide, but at the same time be aware of all the possible risks and harms. Therefore, in the Responsible Gaming section on the casino’s website, you can find some questions to check yourself on a gambling addiction. Also, you can use the self-exclusion request to close your account if you feel like you need to rest from playing. To activate this feature, just contact customer support at [email protected] and your account will become inactive within the next 24 hours. Moreover, you can find the list of organisations that provide support and consultations in the field of gambling, so don’t hesitate to contact them if you need to. For more responsible gambling tips, visit our page.

5Gringos FAQs

Poppy Bate

Author

Poppy joined BetPokies in 2021, setting high editorial standards. She now leads the creation and research of online casino reviews and writing about them. Poppy's commitment ensures reliable, objective information for visitors.

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