Just Casino Review
4.8up to $4,000
+300 Free Spins
- Self-exclusion function is present
- 24/7 customer support
- Four-bonus welcome package
- Maximum daily winnings limit is set
- Unclear terms and conditions
JustCasino is a stars and galaxy themed online casino that offers a staggering 10,000+ games to players. This brand is passionate about making online casinos user-friendly for mobile players.
They do use reputable developers’ games and have a few inviting special offers, so I wanted to find out if it’s worth signing up. I looked at everything from customer care to design elements and now you can see if this is the next platform you want to sign up to.
JustCasino Bonuses
| Bonus | Description | Promotion Code |
|---|---|---|
| 1 Deposit Bonus | 100% up to $500 + 100 Free Spins | No Bonus Code |
| 2 Deposit Bonus | 100% up to $500 + 50 Free Spins | JUST2 |
| 3 Deposit Bonus | 50% up to $1,000 + 50 Free Spins | JUST3 |
| 4 Deposit Bonus | 25% up to $2,000 + 100 Free Spins | JUST4 |
Getting a welcome bonus is standard in the industry and JustCasino doesn’t disappoint. With your first deposit you get 100% up to $500 and a full 100 Free Spins.
However, JustCasino takes it to a different level with their Supernova welcome bonus. This is a 125% bonus up to $2,500 as well as 10% cash back for the first week.
Still, what I really appreciated were the perks even up until your fourth deposit, where many other platforms stop by the second or third one.
The brand also has daily and other regular promotions, so it’s worth viewing the Promotions page often. Look for the menu item on the sidebar on the left.
An example of a weekly bonus is depositing at least $50 to play games. That payment makes you eligible for a weekly reward, which is at least $5 or more. Your reward depends on how much you deposited upon claiming this bonus.
The range of promotions cover all types of games, from table to slots and live casino. So, you are bound to find special offers no matter what games you in the mood for.
After you’ve signed up, make sure the toggle for "Claim welcome bonus" is switched on when making the first deposit, so you don’t lose out!
Games
| Category | Details |
|---|---|
| Pokies Total | 10,000+ |
| Popular Pokies | Dice Million |
| Table Games Total | 20+ |
| Popular Table Game | American Roulette |
| Live Games Total | 50+ |
| Popular Live Game | Live Roulette |
| Most Streamed | Book of Cats |
JustCasino’s game portfolio includes over 10,000 games from about 60 different game studios, including reputable NetEnt, PlayTech and Evolution Gaming. The range covers slots and table games and they do have Live Casino features.
I found it easy to find old favourites, since you can filter according to providers or search for a specific game. Also, JustCasino makes it easy and interesting to discover new games, so you expand your game experience and find more opportunities to win. Either scroll through thumbnails with great graphics, view the list of what has been added recently, or try out recommended games and "Star Game of the Week" where a short blurb helps you identify if it’s something you’ll enjoy.
Payments
| Payment Details | Information |
|---|---|
| No. of Payments | 14 |
| Top Payment | Visa/Mastercard |
| Minimum Deposit | $20 |
| Maximum Deposit | $10,000 |
| Minimum Withdrawal | $30 |
| Maximum Withdrawal | $6,000 |
| Average Deposit Time | Instant |
| Average Withdrawal Time | 3 days |
Firstly, most players should find the list of payment options sufficient, as apart from VISA and AstroPay, there are also virtual wallets available, like Neosurf and MiFinity. In addition, JustCasino supports multiple crypto options. You can even quickly buy crypto via your bank or credit card, navigating straight from the payment menu.
Note that each payment method has a different minimum deposit amount. I appreciated all these details being displayed clearly in the payment portal, instead of elsewhere, so you can quickly compare and decide which option will be most convenient and budget friendly.
Furthermore, multiple features streamline the payment process, such as QR codes for crypto services and buttons with default deposit amounts. Of course, you can also type in a different deposit amount if you prefer. You can also change your currency with a few clicks.
Lastly, the payment methods are all fee-free and instant, so you can start playing right after registering and depositing your first amount.
JustCasino Withdrawal Time
JustCasino doesn’t charge fees during withdrawals, and it applies to all methods, whether crypto or bank transfer. I couldn’t test all the methods, but they state they offer an instant processing time for all of them.
It was disappointing to see no e-wallets for Aussie users though, although JustCasino offers it for other countries’ players.
Players should remember that JustCasino requires verification of their identity, address and payment system before they’ll allow your first withdrawal. Verification can take a few hours and even up to a day.
Usability
| Website Features | Details |
|---|---|
| Loading Speed | 1.37 sec |
| Look and Feel | Space Design |
| Site Navigation | Easy |
| Search Function | Yes |
| Game Theme Collections | Yes |
| Game Filters | No |
| Provider Filters | Yes |
| Registration Process | Fast |
The look of JustCasino is modern, but more importantly user-friendly. The black and orange colour palette creates a functional backdrop to the many colourful thumbnails of the games, because the site itself doesn’t distract you while you’re browsing the different game categories.
In terms of navigation we found what we were looking for fairly easily thanks to the simple but efficient sidebar on the left. Elsewhere, large orange and grey buttons on a black background ensure you don’t waste time searching — the important navigation buttons are easy to notice.
On mobile, you can let the menu pop up across the bottom of your screen, so it’s easy to navigate with your thumb, even with just one hand available.
I would have liked "Log Out" and "Support" to also be on the main menu for quick navigation, but overall the layout works well.
How to Create an Account?
It’s super easy to sign up for JustCasino. It only takes seconds to create a password and then type in your name, email and contact number. Then you’re ready to deposit money and start browsing games.
At your leisure you can complete your profile details later on and verify your address, payment particulars and identity. Do this in the "Profile" section after clicking on "Account".
How to Complete the KYC Process?
JustCasino’s workflows are really user-friendly, even for their KYC process where you need to verify:
- Identity: with passport, driver’s license or similar official documentation
- Address: bank statement or a bill will suffice
- Payment: proof of your deposit
For any of these you can simply drag and drop a PDF or image of the proof to their browser page. On mobile, simply use the "Upload" buttons.
JustCasino on Mobile
| Mobile Features | Details |
|---|---|
| Web app | Yes |
| JustCasino iOS App | No |
| JustCasino Android App | No |
| Loading speed | 3.37 sec |
| Look and feel | Good |
| Mobile bonus | No |
This brand actually has a "mobile-first" design approach. So, the JustCasino website is mobile-friendly, and we could continue using the browser version on mobile devices without major drawbacks. The menu button at the bottom right gives you all the major links to pages that you’ll find on the desktop website’s sidebar.
Pages were responsive and intuitive, with very little lag, except when the long lists of games have to open.
Furthermore, this platform has a web app that works on Windows, iOS, and Android. It functions similar to the website, so if you’re already familiar with the website, you’ll quickly know where to find information and options on the app’s menu, too.
Customer Support
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Chat | Yes | 1-5 min |
| E-mail ([email protected]) | Yes | 50 min |
| Phone | No | — |
| Chatbot | Yes | Instant |
| FAQ Page | Yes | — |
JustCasino has a live chat support option and luckily it works very well. It’s available 24/7 and you do chat with a bot, but when making enquiries the feedback you’re provided with are relevant and clear. I quickly got some answers to questions and links to other pages with additional information. If the bot really can’t help, you’re referred to an agent and it takes one of them just a minute or two to get online to assist.
Just note that you must register before you can ask the bot your own questions. Otherwise, the live chat will only allow feedback on set menu options.
Furthermore, there’s a FAQ page with many common questions that’s also helpful. You’ll find the link when you scroll down — it’s not on the main left hand menu. There’s also an email address that should lead to feedback within 24 hours, but no phone number provided.
Problems with JustCasino
| Risk Category | Risk Level |
|---|---|
| Casino Risk | Low |
| Deposit Issues Risk | Low |
| Withdrawal Issues Risk | Medium |
| KYC Issues Risk | Medium |
| Pokies Issues Risk | Low |
| Registration Issues Risk | Low |
| Bonus Issues Risk | Medium |
| Main Problem | Support agents may provide misleading information |
Some players may prefer platforms with phone support, but this is up to personal preference. Players also complain that the support agents sometimes provide inaccurate information, especially about withdrawal policies. Still, other users often comment on "quick, easy withdrawal" experiences.
Another complaint is locking winnings made on a bonus. It is necessary to review the strict policies with regards to bonuses, so you have the right expectation when playing and wanting to withdraw.
Note that there are minimum and maximum withdrawal limits, but luckily the max amounts are fairly high.
In general, JustCasino gets good reviews and I found it both user-friendly and catering to many different players’ needs. From payment options to the games portfolio there’s something for most Aussies’ preferences.
You should also feel safe and comfortable using the site, thanks to the good customer support and the brand being known for supporting responsible gambling - even allowing players to activate an "exclude" option if they want to get blocked from playing for a while in order to manage their gambling habits.
While some players have complained about support and payout issues, I were satisfied throughout our usage of the platform - on browser and mobile.
John Gold
Editor-in-chief
Starting as a typical gambler, I was interested in how the industry works. And now, for more than 10 years, I see myself as a gambling expert. After trying out more than 500 pokies, I'm ready to share my insights and tell you what you need to look at to get a good gaming experience.
up to $4,000
+300 Free Spins